South Tyneside Homes manages estates and council housing stock on behalf of South Tyneside Council. To do this effectively, we have agreed values and objectives with our partners and customers.
Our vision

Delivering excellent services in neighbourhoods through empowered and motivated staff

Mission statement

Dedicated to Great Homes, Great Places, Great Services, Great Company

Strategic objectives

  • Providing quality homes
  • Regenerating neighbourhoods
  • Involving customers
  • Delivering excellence
  • Employer of choice


If you need housing advice, are at risk of homelessness or are homeless and have nowhere to stay please contact the Housing Options Team.

Contact details

Housing Options

Unit 3, Middlefields Industrial Estate

Heddon Way                                                                                                                                                                                                                                                                                                                                                                                                

South Shields

NE34 0NT

Phone: 0300 1236633


Monday to Thursday 8:30am - 5.00pm and Friday 8.30am - 4.30pm


For Appointments only

Monday South Shields Town Hall
Tuesday Jarrow Town Hall
Wednesday Hebburn Hub
Thursday South Shields Town Hall
Friday Jarrow Town Hall

If it is after 4:45pm (or any time at a weekend) and you have nowhere to sleep please call the out of hours service for advice

Phone: 0191 456 2093

Monday to Friday 4:45pm to 8:30am

Saturday and Sunday 8am to 8am (24 hours)


Further Information

South Tyneside Homes website (opens in new window)

South Tyneside Homes Policy (opens in new window)