Gateshead Council own and are responsible for the day-to-day management of nearly 20,000 homes.

We aim to provide quality homes and customer-focused services in Gateshead.

Our vision

To provide quality homes and customer-focused services in Gateshead.

Our mission statement

To be successful in the provision of quality homes and customer-focused services we must work effectively in partnership and invest in our employees.

Our values are

To be:

  • Fair
  • Customer focused
  • Open and honest
  • Accountable
  • Inclusive, valuing diversity
  • Innovative
  • Passionate about what we do.


If you are homeless or think you may be threatened with homelessness please contact our Housing Options Team:

Contact Us

Housing Options
Care, Wellbeing & Learning
Adult Social Care & Independent Living
Civic Centre
Regent Street

Tel: 0191 433 3174 / 2625


Office Opening Hours:
Homeless Assistance 8.45am to 5.00pm Monday to Thursday & 8.45am to 4.30pm on Fridays

Housing Options Advice Drop In Sessions 10.00am to 3.00pm Tuesday, Wednesday & Thursdays

Out of Office Hours Homeless Assistance
There is an Emergency Homeless Service available between the hours of 6.00pm till 8.00am Monday to Friday and from 6.00pm Friday 24 hours till 8.00am Monday. To access assistance contact 0191 477 0844 or approach the civic centre.


Further Information

Gateshead Council website (opens in New window)

Gateshead Council's Lettings Policy (opens in New window)

Gateshead Council's flexible Statement (opens in New window)