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Getting Involved in Newcastle

Published: Tuesday 29 October 2019

Tenants and Leaseholders are our customers and the best people to tell us what we’re doing right and how we can improve our services.


To become involved and for more information on the ways you can have your say about housing services and housing plans in Newcastle please click here

North Tyneside Council Lettings Review

Published: Friday 7 June 2019

Your views matter

North Tyneside Council is reviewing its Lettings Policy and would welcome your help.  We are seeking your views as you are registered with Tyne and Wear Homes for rehousing in North Tyneside. The proposed changes may affect you.

Lettings Policy Review  

Our policy was last reviewed in 2016, however it is good practice to review it every two years in order to respond to changes in government legislation and in the local housing market. The six changes we are considering could help us to:

  • fulfil our responsibility to all of our housing applicants to ensure people are living in accommodation most suitable to their needs, to rehouse those in the most housing need, and to let homes in the most efficient and effective way

  • make the best use of existing housing stock, which is in short supply, and manage stock effectively.

Taking part

You can take part in the consultation by clicking on this consultation has now closed to our anonymous questionnaire.  The information you provide will only be used to help us improve how we deliver our services. 

If you want to know more about some of the terms used in the questionnaire or would like to understand more about the thinking behind the options being considered, please follow the link within the questionnaire to the Frequently Asked Questions sheet we have prepared.

If you have any questions about the consultation or wish to request this information in another format, please contact either Julia Orton on (0191) 643 6202) or Fiona Robson on (0191 643 6212) or e-mail

Please submit your completed questionnaire by Sunday 13th July 2019.

Thank you very much for giving some of your time to help review the Lettings Policy.

Phil Scott

Head of Environment, Housing and Leisure

Your Homes Newcastle under-occupation rent top-ups

Published: Thursday 10 January 2019

Are you looking for a new home but worried about how having a spare room could affect your benefits?


If you’re interested in one of Your Homes Newcastle’s available properties but put off by the under-occupation charge, YHN might be able to help you access rent top-ups that will cover the cost of the extra bedroom.


To be eligible for these rent top-ups, you must sign up for a property that has one bedroom more than you need and be actively looking for work. 


If approved, you will receive the top-ups until you find a job up to a maximum of twelve months.  When your top-up ends, you will have to pay the extra rent yourself but you will be referred to Your Homes Newcastle’s advice and support service to help you prepare for this.




Contact Your Homes Newcastle’s Housing Options team on 0191 277 2020 to find out more.

We want your views of Tyne & Wear Homes

Published: Monday 17 December 2018
We want your views of Tyne & Wear Homes

Your Homes Newcastle

Applying for a home through Tyne and Wear Homes?  Is it working for you?

Your Homes Newcastle and Newcastle City Council are currently helping Tyne and Wear Homes to look at how things work. 

Whether you're a Newcastle, Gateshead, North Tyneside or South Tyneside applicant we want to know what will improve the application process and make it transparent, fair, easy to understand and user friendly.

Click here for survey

That's not the end of it though...

Complete the survey above by 15 January 2019 and you'll be entered into a prize draw where 3 lucky winners will win either a £50 or £25 high street shopping voucher. 

Make sure to enter your current Tyne and Wear Homes reference number at the end of the survey before you press submit to enter the draw. Good luck!

Please do not respond to this email.  If you need help with your housing application, please contact your local Housing Services team.

North Tyneside Living

Published: Thursday 30 November 2017
North Tyneside Living

North Tyneside Council currently have retirement apartments available for single people or couples over the age of 60.

North Tyneside Living Walkthrough


Applicants must have been assessed under North Tyneside’s Lettings Policy.

The apartments range from refurbished apartments to new build properties

The rent for these apartments will be confirmed at viewing. All service charges are included. Schemes are traditionally 2 or 3 storey buildings all are lift served.

The schemes offer:

• Double glazed windows

• Heating and hot water included in your rent

• Modern fitted kitchen

• Tiled walk-in shower room

• Non-slip vinyl flooring to kitchen and bathroom

• Door entry system

• A large communal lounge suitable for a variety of activities from coffee mornings, bingo and bowls to parties and evening entertainment

• A smaller, 'quiet' communal lounge

• A therapy room for use by health and personal care professionals, such as hair dressers

• Communal laundry room with washers, driers and outdoor drying area – Potential option to install own washing machine in some schemes

• Internal parking space for tenants' mobility scooters with charging points (charging cards available to purchase)

• Landscaped and maintained communal gardens, with seating

Raised beds and green houses for tenants who enjoy gardening

An attractive guest apartment where family and friends are welcome to stay for a nominal fee

Improved security with tenants controlling visitor access from their apartments
Perimeter CCTV surveillance

• A North Tyneside Living Officer on site 8.00am - 4.00pm, Monday to Friday, who can support you in your tenancy and direct you to a range of other services, activities and facilities in your area

• The option to pay into the Council's Care Call service that offers a round the clock emergency response for illness or accident

Please note that no pets are allowed in this type of property (with the exception of guide dogs)

For further information please check the website or contact the Homefinder Team on 0345 2000 102 for further information