This page contains details on our accessibility statement, it also contains information on our onsite accessibility tools, these can help how you view our website.
Accessibility statement for Tyne and Wear Homes
This accessibility statement applies to www.tyneandwearhomes.org.uk
This website is run by the Tyne and Wear Homes Partnership.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email Twhmanagement@yhn.org.uk
We’ll consider your request and get back to you in 5 days.
Reporting accessibility problems with this website
We have updated this website to ensure that it is accessible to everyone regardless of whether you have a disability and we’re always looking to improve the accessibility of this website. If you find any problems with accessibility requirements, please contact Tyne and Wear Homes to report the issue via email to: Twhmanagement@yhn.org.uk
Problems with logging into the system or password resets are not an issue covered by accessibility. If you are unable to log into your account, please contact the Local Authority housing provider for the area in which you currently live as the TWH Management mailbox is unable to assist with this issue.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Please contact the Local Authority dealing with your application to confirm the following:
They provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter (some Local Authorities do not have offices that are currently open to the public).
Contact information can be found on our "Contact Us" page or by clicking here
Technical information about this website’s accessibility
Tyne and Wear Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
How accessible this website is
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
- You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
- WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation.
- Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Preparation of this accessibility statement
This statement was prepared on 13th December 2020. It was last reviewed on 13th December 2020.
Change size of text
It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.