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Changes to Services

Due to the escalating situation with the UK Covid-19 pandemic, North Tyneside, Newcastle, Gateshead and South Tyneside Local Authorities have all now made the decision to suspend choice based lettings. We will review this decision on the 14th April and this webpage will be updated accordingly. 

We know this may be disruptive for our customers and our advice lines remain open if you have any queries. Local Authorities will continue to prioritise cases and directs lets for those in urgent need. 

New applicants can still register housing applications but there may be a delay in processing these applications.

Local Authorities are taking telephone only enquiries at their customer service numbers from applicants in urgent need, such as homeless situations. Applicants with general enquiries are advised to regularly check social media or the Local Authorities website for any updates about changes in service.

Please see below for the latest information from each of the Local Authorities websites.

North Tyneside Council

North Tyneside Council have suspended choice based lettings. All business is being conducted via email. The team will not be sending out medical assessment forms, landlord references, or letters during this time. Applications will still be processed in line with the 15 working day target.

https://my.northtyneside.gov.uk/

 

 

Your Homes Newcastle

Your Homes Newcastle have suspended advertising properties via choice based lettings for the foreseeable future. They are still accepting new applications but there will be a delay in processing due to the current situation.

https://www.yhn.org.uk/

 

 

Gateshead Housing Company

Until further notice we will not be advertising vacant properties on the Tyne and Wear Homes website. Priority will be given to responding to emergencies and helping people who are leaving hospital. Contact 0191 433 3174 or housingadvice@gatesheadhousing.co.uk if you are in emergency need of housing.

https://www.gatesheadhousing.co.uk/

 

 

South Tyneside Homes

South Tyneside Homes have suspended advertising properties via choice based lettings for the foreseeable future. They are still accepting new applications but there will be a delay in processing due to the current situation.

https://www.southtynesidehomes.org.uk/