Before submitting your application you will be asked to sign a declaration to say that you have read and understood this statement.
This statement explains why we collect personal information, how we use it, the conditions under which we may disclose it and how we keep it secure.
Who are we?
Tyne and Wear Homes is a partnership of housing organisations which was set up to offer customers a standard way of applying for social housing in Gateshead, Newcastle, North Tyneside and South Tyneside.
The partnership is made up of the four Local Authorities, their Arms-length Management Organisations (ALMO) and Registered Providers of Social Housing (RPSH).
An ALMO is a not-for-profit company that provides housing services on behalf of a Council. RPSH own and manage social housing and are regulated by the Regulator of Social Housing.
How do we collect information from you?
We obtain information from you when you apply to Tyne and Wear Homes.
We will contact you for further information to support your application if required. If we request further information from you, you will be informed why this information is required and how it will be used.
How we will use your information?
We will collect personal information about you and members of your household.
We will ask for your address history, your immigration status, financial circumstances and employment history. We will also obtain landlord references to confirm which Local Authority area you have a local connection to.
By law you must tell us about certain criminal convictions.
We will ask you to provide details about health conditions and disabilities to assess if you are eligible for certain types of accommodation.
We may need to contact third party organisations e.g. Police or health professionals in order to support your application and before an offer is made.
We will anonymise your data to monitor the performance of the Tyne and Wear Homes Service for equality and monitoring purposes and to provide anonymised data to Central Government and collect statistics on homelessness in the UK.
Under data protection legislation, you have the right to request access to the information that we hold about you. In certain circumstances you also have the right to:
object to processing of personal data that is likely to cause, or is causing, damage or distress
prevent processing for the purpose of direct marketing
object to decisions being taken by automated means
have inaccurate personal data rectified, blocked, erased or destroyed.
Retention and disposal of your information
Each partner organisation has their own Retention and Disposal Policy. We will only hold your personal information for as long as necessary for business purposes or if we are required to keep it by law.
Who has access to your information?
All partner organisations have access to your information. This is done in accordance with legislation and the relevant lettings policy.
Administration of the Choice Based Lettings System is carried out by Civica Services Ltd who is a registered Data Processor with the Information Commissioners Office (ICO).
We will ask you in the Declaration if you want someone else to act on your behalf. If you choose to do this we may contact them to obtain further information. It is your responsibility to inform the person that you have given the Authority permission to contact them to discuss your application. We will hold their name and contact details. You can withdraw or change this permission at any time by notifying us in writing.
If new housing organisations join the Tyne and Wear Homes Scheme, we will update our list of partner organisations.
If you are homeless, your information may be used to make a homelessness decision.
We may share your information for the purpose of fraud or crime prevention with third party organisations. We do not require your permission to do this.
How you can access and update your information
It is important that your information is accurate. Please make any changes by updating your online application form. You can access your account by using your application number or National Insurance number.
Please contact your nearest housing office or Customer First Centre, if you are unable to update your information in this way.
If you have any concerns about how we are processing your personal data, you can contact the partner organisation directly or contact the Information Commissioners Office at
Information Commissioner's Office
Tel: 0303 123 1113 (local rate)
You can withdraw / refuse consent and update your permissions by contacting: -
Gateshead Housing Company if you are applying for Gateshead
Your Homes Newcastle if you are applying for Newcastle
North Tyneside Council if you are applying for North Tyneside
South Tyneside Homes if you are applying for South Tyneside
You can do this in writing or by e-mail.
If you would like to know more about how we use your information or to make a complaint, please contact your relevant housing Authority Data Protection Officer.